Returns & Refunds Policy

At Shine Rituals, we want you to love every piece you wear. If something isn’t quite right, we’re here to help

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition

It must be in the original packaging

Proof of purchase is required

Items that cannot be returned:

Earrings (for hygiene reasons)

Items purchased on sale or with discount codes

Gift cards

Damaged or Incorrect Items

Unboxing video is a must, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number and clear photos/videos and unboxing video of the item.

We will arrange a replacement or refund at no extra cost.

Refunds

Once your return is received and inspected:

You will be notified of the approval status

Approved refunds will be processed within 5–7 business days to your original payment method

Please note:

Shipping charges are non-refundable

It may take additional time for your bank/payment provider to process the refund

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your product and place a new order.

Cancellations

Orders can be cancelled within 12 hours of placing the order. Once dispatched, cancellations are not possible.

Contact Us

For any return or refund queries, please reach out to us at: contact@shinerituals.com