FAQs
1. What materials are your jewellery made of?
All Shine Rituals pieces are 18K gold-plated, designed to be waterproof, hypoallergenic, and perfect for everyday wear. Base metal used in all the products is Stainless steel.
2. Is your jewellery really waterproof?
Yes, our jewellery is made to handle everyday exposure like handwashing and light water contact. However, we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals to maintain its shine.
3. Will the jewellery tarnish?
Our pieces are crafted for durability and long-lasting wear. With proper care, they are resistant to tarnishing.
4. Is your jewellery suitable for sensitive skin?
Yes! Our jewellery is hypoallergenic and safe for the sensitive skin types.
5. How should I care for my jewellery?
To keep your pieces looking their best:
Avoid direct contact with perfumes and chemicals
Store in a dry place
Clean gently with a soft cloth
Always store the jewellery in pouches/ boxes provided in your Shine Rituals package
6. Do you offer free shipping?
Yes, we offer free UK shipping on orders above £40. Shipping charges apply to orders below this amount and for international deliveries.
7. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location.
8. How long does delivery take?
UK orders: Typically 2–5 business days
International orders: 5–10 business days (may vary)
9. Can I return or exchange an item?
We accept returns within 7 days of delivery (excluding certain items like earrings).
Please refer to our Returns & Refunds Policy for full details.
10. Can I cancel my order?
Orders can be cancelled within 12 hours of placing them. Once shipped, cancellations are not possible.
11. What if I receive a damaged or wrong item?
We’re so sorry! Please contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.
12. How can I contact you?
You can reach us at: contact@shinerituals.com